Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be returned in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@bzceramics.com. If your return is accepted, we’ll provide you with instructions on how and where to send your package.

For change-of-mind returns, including items that are no longer wanted, incorrectly ordered, or purchased by mistake, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

We strongly recommend using a tracked shipping service when returning your order. BZ Ceramics is not responsible for return packages that are lost or damaged in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at support@bzceramics.com with any questions regarding a return.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item arrives defective, damaged, or if you receive the wrong item.

Please provide photos of the item and packaging so that we can evaluate the issue and make it right.

If the item is confirmed to be defective, damaged in transit, or incorrect due to an error on our part, we will arrange an appropriate solution at no additional cost to you.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including custom or personalised products, used items, and items that have been damaged after delivery due to misuse or improper handling.

Unfortunately, we cannot accept returns on gift cards.

Please contact us if you have any questions about whether your specific item is eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return has been accepted, you can make a separate purchase for the new item.

Return shipping costs for change-of-mind exchanges are the responsibility of the customer.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method. Original shipping charges are non-refundable for change-of-mind returns.

Please remember that it may take some time for your bank or credit card company to process and post the refund.

This return policy does not exclude or limit any rights you may have under applicable consumer protection laws.